Jcpenney Return Policy – Easy Returns & Refunds Guide [Updated 2024]

Jcpenney Return Policy 2024

Today here I come with the Jcpenney Return Policy post, Here in this post you will find all the valid details about the Jcpenney Return Policy.

Here you will find what is the actual Jcpenney Return Policy, how to return a purchased item online or at the store, what proof you require for return, and much more.

So let’s explore the whole article and know everything about Jcpenney Return Policy.

What is JCPenney’s return policy?

Purchases made in stores or on jcp.com are eligible for exchange or refund with the receipt within 60 days from the initial date of purchase. Refunds will process using the original method for payment and JCPenney Gift Cards. There are some exclusions. Returns that do not have receipts may qualify to receive the purchase of a JCPenney Merchandise Coupon for Return for the lowest price over 45 days if you have proof of identity.

Details About JCPenney Returns

Information	Details
Website	JC Penney
Return method	In-storeOnline
Exchange period	60 days
Refund method	Original payment method JCPenney card
Contact number	+1-800-322-1189

How To Return Jcpenney Product

There are multiple options to return the Jcpenney products. To return the item at JCPenney, check out the below step

How do I return an in-store purchase with a receipt at Jcpenny?

We are happy to accept returns on most items in all JCPenney stores. Bring your item(s) with the purchase receipt within 60 days of the purchase date. A JCPenney associate will delight to assist you with returning your item.

Returning to a store is one of the fastest and easiest ways. First, you need to find the nearest JCPenney store. You just need to bring back your product to the store along with a receipt. The product must be in its original condition.

Visit the help desk and store representatives will inspect your product and then you can make a return at the store. They will be happy to help you. You will have to give a reason why you want to return the product. Don’t forget to take a receipt or any proof of purchase with you.

Online return at JCPenney

First, you need to fill out the return form to make an online return at the JCPenney website. Pack the product in the original box and affix the return form at the top of the box. Send the product to any one of the following addresses:

Address

1-Reno, jcp.com facility,
11111 Stead Blvd,
Reno, NV, 89506-1500.

2-Columbus, jcp.com facility,
5555 Scarborough Blvd,
Columbus, OH, 43232-4730

3-Kansas City, jcp.com facility, 
10500 Lack man Rd, 
Lenexa, KS, 66250-0001.

You will have to pay $8 shipping charges. You can contact the customer care department at 1-800-442-7902 to arrange the pickup by the company.

Online Return By Mail at Jcpenney

Sign in

• Simply click on the above link to sign in
• Select the order made within 60 days
• Click on Start return
• And return your item

Offline Return By Mail

Please enclose your name, address, phone number, and the approximate date of purchase with the item and
mail it to

What is JCPenney’s holiday return policy?

Purchases made in stores or on jcp.com between October 15 and 15 can return or exchanged for a return if you have an original receipt or gift receipt up to January 15 and 15. Refunds will be made using the original method that you used to pay and the JCPenney gift card. Returns that do not have receipts may be eligible for purchasing a JCPenney Merchandise Refund Voucher at the lowest sale price in the last 45 days if with a valid identification.

What items Cannot be returned in JCPenney?

• Gift Cards,
• Monogrammed Items,
• Personalized Items,
• Altered Items,
• Body Jewelry,
• Face Masks,
• False/Fake Eyelashes,
• Ear Piercing Kits,
• Perishable Foods, and Services.

What if I made the order on jcp.com?

Purchases made at JCP.com can be returned for a return if you have a receipt within 60 days from the initial date of purchase. Refunds will be made in the original form you used to pay and a JCPenney gift card. Orders placed through PayPal will be reimbursed in cash only if the purchaser can be present at the time of return or checks to the customer’s billing address if the customer isn’t present.

A receipt for your jcp.com order could include:

• The receipt was received when picked up in the store.
• Order confirmation email
• Information about your purchase in Your Shopping History (if signed into your JCP account)
• Slip for packing shipped along with the package

The merchandise sold exclusively exclusively to JCP.com can have a few applicable limitations. The shipping and handling cost is only refundable if the product is delivered incorrectly, damaged, defective, or delivered to a place other than the shipping address specified when ordering. Manufacturer’s warranties can be applicable in some circumstances.

There are two ways you can return your jcp.com order

At a JCPenney store: Send your order to one of the JCPenney stores. This is the most efficient way to return almost all merchandise and receive a credit or credit to the store. There are some restrictions. To return items such as furniture and mattresses, contact customer service at 1.800.442.7902.

Online Returns by Mail: Log in to your existing account and select the purchase with the item(s) you want to return. Select”Start a Return” or click the “Start a Return” button and follow the instructions. If you don’t have an account with JCPenney, click here to create one. JCPenney Account, click this link to see your order and begin returning. The return cost is deducted from the refund amount. Credits could be received within four weeks, depending on the shipping method and processing times.

Jcpenney Return Policy Without Receipt

Returns that do not have receipts may be qualified to receive a JCPenney Merchandise Refund Voucher, the lowest price, within the past 45 days.

Photo identification with a valid picture will be required on all returns not accepted or exchanged. The information on an ID is kept in a secure company-wide database to keep track of the amount of returned items that have not been received. JCPenney will accept the following identifications to return: U.S., Puerto Rican, Canadian, and Mexican Driver’s Licenses; U.S. State IDs; Puerto Rican IDs; Canadian Province IDs; U.S. Military IDs; U.S. Laser Visa passports; Matricula Consular Card Puerto Rican Voter Identification Card as well as Mexican voter registration cards. JCPenney can restrict the exchange or return of items without an acceptable receipt.

For returns and purchases made within those states CT and MA, The customer must return their purchase within 60 days of the purchase date to be eligible for an amount equal to the tax on sales. Returns made after 60 days from the date of purchase will be eligible for an amount equal to the purchase price minus sales tax.

If you have a receipt then do not worry just bring the item with the purchase receipt and go to any Jcpenney store within 60 days of purchase to return it.

What Are not returnable

• Masks in bundles of more than one
• Belly Rings, Nose Rings, Eyebrow Rings, Captive Hoops, Ear Tapers, Ear Plugs, and Circular Horseshoes
• Special Orders/Personalized Gifts
• Delivery fees
• Digital Images and CD’s

Period

• Fine Jewelry: within 60 days
• Fitness Trackers and Smart Watches: within 10 days
• Jewelry Boxes and Armoires: within 30 days
• Electronics: within 30 days
• Furniture: within 30 days
• Mattress: within 120 days
• Small electric: within 30 days
• Personal Care: within 30 days
• Innovative gifts: within 30 days
• Floor care: within 30 days
• Housekeeping: within 30 days
• Optical (US Vision): within 24 hours 
• Optical (For Eyes – Puerto Rico): within 30 days
• Portrait: within 60 days

Jcpenney Return Policy Jewelry

Body Jewelry:

Body jewelry are final sale so it can not be returnable.

Body jewelry includes Belly Rings, Nose Rings, Eyebrow Rings, Captive Hoops, Ear Tapers,
Ear Plugs, Circular Horseshoes

Fine Jewelry:

Fine jewelry can be returned within 60 days of purchase with the original receipt.

Condition: Watches must be returned unworn, unaltered, and in the original condition with packaging and any accompanying
accessories

Note: Special Orders/Personalized Gifts cannot be returned

JCPenney Credit Cards

JCPenney offers its customers two different categories of their credit cards.

• Gold JCPenney Credit Card
• Platinum JCPenney credit card.

• If you spend 500 dollars per year, you’ll be eligible to receive the gold JCPenney credit card.
• If you make $1000 per year,  you can apply for a Platinum JCPenney credit card.
• With every purchase of $1, you’ll earn 1 point. After 200 points, $10 will add to your credit card.

JCPenney Mattress Return Policy

If you are looking to make a return on a bed from JCPenney, then you can make the return within 120 days from the date of the purchase. You will need to present the receipt for a return that is successful. If you find the mattress defective or damaged, you should notify the company within 48 hours of receiving the bed.

jcpenney return policy after 90 days

If you have purchased from the CT and MA state then you can return your purchased item within 90 days to get a refund

If you return after 90 days then you will receive a refund price excluding the sales tax

Jcpenney Return Policy Without Tags

JCPenney accepts merchandise returns even if the tags have been removed, as long as you have the receipt, except for special occasion dresses.

Jcpenney Return Policy For Online Orders

The purchase from either store or jcp.com (online) can return within 60 days of purchase with the original purchase receipt.

Jcpenney Return Policy After 60 Days

• Fine jewelry can return within 60 days of purchase with a sales receipt (All watches must return unworn, unaltered, and in the original condition)
• Within 60 days of customer acceptance, we will exchange
• Photos may return within 60 days with a sales receipt. (without sales receipt they can only exchange)

Exchanges

Store Locator

You can exchange most merchandise purchased in the last 60 days at any JCPenney location.

Return period at JCPenney

According to JCPenney return policy, the return window varies from product to product. Here are following different time periods:

Item	Return Timeframe
Big electronic appliances	Within 48 hours
Dresses	Within 90 days
One-time items	Within 14 days
Major health equipment	Within 10 days
Furniture	Within 45 days
Mattress	Within 120 days
Jewelry, JCP salons, portrait photos	Within 60 days
Smart watches	Within 10 days
Shades and custom blinds	Within 24 hours

JCPenney Refund Process

According to JCPenney’s returns policy, customers must return the product within the time frame stated above. If you choose to return the product via postal mail, then the cost of shipping can be taken out of the refund. If you bought a product using the JCPenney credit card, the refund could take 3- 4 business days.

The online PayPal purchases will be reimbursed in cash after 7-10 days. Your refund will be reflected in your account in 7-10 business days using the payment method you used to make it.

Customer Service

Tweet us @askJCP  

Call 1-800-322-1189

JCPenney Store Timings

The store hours of JCPenney in the United States (US) are as follows:

Day	Opening Time	Closing Time
Monday	11:00 AM	8:00 PM
Tuesday	11:00 AM	8:00 PM
Wednesday	11:00 AM	8:00 PM
Thursday	11:00 AM	8:00 PM
Friday	11:00 AM	8:00 PM
Saturday	11:00 AM	8:00 PM
Sunday	11:00 AM	7:00 PM

Conclusion – Jcpenney Return Policy

Thanks for reading this post about the Jcpenney Return Policy, Hope you enjoy this article but in case if you faced any type of issue during the visit or if you have any queries with my guidelines then also you can place a comment in the below comment box.

I will try to solve your issue as soon as possible.

FAQs – Jcpenney Return Policy

Why does it cost $8 to ship my return back to JCPenney?

UPS will deliver the order to JCPenney for a flat $8 cost. The reduced price will cover the entire return for a single purchase.

Do we offer free returns at my local JCPenney store?

Yes, come to our store, and returns are always free. We’ll also process returns for items that are less than $8. You might find something to awed by!

How long does it take for a refund to appear on a JCPenney Credit Card account?

Refunds for the JCPenney Credit Card typically take 3-4 days to post to your account, starting when the item was received.

How long does it take for a refund to appear on Bank Card or Debit Card?

For more information on refunds for credit cards from third parties, you should contact your bank. The typical timeframe to process your account is 7 to 10 days, starting when the purchase was made.

Do you have a Price Match Guarantee?

Yes, we provide our Price Match Guarantee to ensure you get worth in your purchase. Within 14 days of the purchase, if you discover a cheaper than the advertised price for the same item from a competitor, take the ad to the JCPenney location, and we’ll beat it and then refund your different amount. * It does not include JCPenney Salon Services, Optical, Portrait, or In-Home Window Treatments that are custom-designed or Services. For purchases made online, contact Customer Service at 1-800-322-1189. Purchases made in Alaska or Puerto Rico are excluded.

Where do I send my JCP return?

1. JCPenney.com Returns.
2. 129 Worthington Ridge Rd.
3. Berlin, CT 06037.

How much is the return fee at JCPenney?

Damages or defects should immediately reported within 48 hours of the date of delivery. Refunds can only give with a receipt. Delivery charges are not refundable. Returns charge an additional 15% restocking and a pick-up charge of $85.

Does JCPenney price match with Amazon?

JCPenney provides a price match guarantee for all retailers’ in-store and online prices, which includes items offered by Amazon.com. But they will not give any price match with the third-party sales on Amazon or elsewhere, nor will they provide a price match on purchases made on online marketplaces, deal sites and auctions.

How long does JCPenney hold online orders?

JCPenney will store your items 10 (10) times beginning the day that the order process at JCPenney. If your purchase not deliver within ten (10) days, We will cancel your order and credit the amount to the initial payment method.

What happens to your JCPenney rewards if you return something?

If you decide to return or cancel an eligible purchase, the points you earned from that purchase will remove from the JCPenney Rewards account within the month the return complete.

Can I use JCPenney card at Amazon?

The card’s average APR is 31.24 per cent (V). It is also available with a $0 annual fee. JCPenney Mastercard also has a zero annual fee. Also, it’s important to note that there’s a store version of the card, the JCPenney Credit Card, which not affiliate with any major card network. This means the card can only use in JCPenney stores and JCPenney.com.

Can you price check on JCPenney app?

Everything you need in one app! Find everything you’re looking for at the price you want because of our sleek style. Using the price-checking function, you can check item prices to get store pricing and other details! Check out Our True Fit tool for your personalized fit and size recommendations for each style!

How long are JCPenney returns?

JCPenney can only allow the exchange or return of items with an original receipt. Within 90 days of the date of purchase, get a refund of tax on sales. Refunds received within 90 days from the date of purchase are eligible for a refund of the purchase price minus any sales taxes.

Can I exchange in Penneys without receipt?

We will gladly replace or refund an item in the 28. day period from purchase if it is received in an. Sellable condition and with the original receipt.